Check out our Frequently Asked Questions below. If you still need help please contact us.
Questions About Earrings
Shipping
Where do you ship to?
SimplebyBrooke ships within the United States.
Local Pick-up is offered on Fort Irwin, CA.The address will be listed on your order confirmation. When your order is ready for pick-up you will receive an e-mail notification at the e-mail you entered during checkout.
Please note if you use GPS it may take you to the wrong end of the street. If you turn off of Goldstone, it's the sixth house on the right. It's a standalone.
When Will My Order Ship?
We’re super fast when it comes to processing orders—typically, your order will be processed within 1-3 days. Economy shipping is USPS Ground Advantage, while Standard shipping uses USPS Priority. Please note that transit times can’t be guaranteed, so if you need your order by a specific date, we recommend upgrading your shipping at checkout. Please note shipping fees are non-refundable unless approved by USPS for a specified reason.
How do I track my order?
You can log into your account and track your order by visiting your order status page. Tracking numbers are added to orders as soon as they ship.
Returns
How do I return an item?
Returns/Exchanges are accepted within 7 days of delivery. The order must be unused and in it's original packaging with the tags still attached.
Please note items such as earrings and hair bows are no returnable due to the nature of the item.
Seasonal items are also non-returnable after the holiday has passed.
How long does it take to process my return?
Refunds to debit cards typically take 2-5 business days, but due to bank processing times refunds may take up to 10 business days.
Can I exchange for a different item?
Eligiable items can be exchanged within 7 days of delivery. Please note items such as earrings and hair bows can not be return/exchanged due to the nature of the item. Additionally seasonal cannot be exchanged once the holiday has passed.
General
Do you offer Local Pick-Up?
Local Pick-Up is offered on Fort Irwin, CA
What type of metal do you use for your earrings?
We use high-quality, hypoallergenic titanium for all our earring posts. Titanium is nickel-free, lightweight, and safe for even the most sensitive ears.
Do Earrings come in a jewelry box?
Yes! All of our earrings come in a gift-ready jewelry box, perfect for treating yourself or someone special. Each box is carefully packaged to keep your earrings safe and ready to shine right out of the box.